Returns and Refunds

You may return items purchased on Fretta.com within 30 days from shipment for a full refund of your product purchase price or a replacement product.

How to Start a Return

To initiate a return, please contact us at support@fretta.com. 

If your return is approved, we will provide a return shipping label and instructions on how and where to send your package.

Packages sent back without prior authorization will not be accepted.

For any return-related questions, feel free to reach us at support@fretta.com.

Eligibility for Returns

To be eligible for a return, your order must meet the following conditions:

1. The item is purchased on Fretta.com within 30 days from shipment.

2. The item is in its original condition—unused, unassembled, with all tags included, and returned in the original packaging.

3. A receipt or proof of purchase is required.

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or if you received the wrong product, contact us immediately so we can assess the issue and make it right.

Non-returnable Items

Some items cannot be returned, including:

  • Custom or personalized items
  • Hazardous materials, flammable liquids, or gases
  • Discounted items, free gifts and gift cards

If you are unsure whether your item qualifies, please contact us at support@fretta.com for clarification.

Refunds

We will notify you once your return is received and inspected. If approved, your refund will be issued to your original payment method within 7 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

Right of Withdrawal (For Customers in the European Union)

Customers residing in the European Union have the legal right to withdraw from their purchase within 14 days without giving any reason, in accordance with applicable EU consumer protection laws.

The withdrawal period expires 14 days after you, or a third party designated by you (other than the carrier), takes physical possession of the goods.

You may exercise your right by using the "Return items" function in your customer account.

If you withdraw from your purchase, you must return the goods to us without undue delay and, in any event, no later than 14 days after notifying us of your decision to withdraw.

Please contact us before returning your order so that we can provide the appropriate return instructions and return address.

You may inspect and handle the goods as you would reasonably do in a physical retail store to determine their nature, characteristics, and functioning.

However, if the goods have been handled beyond what is necessary for such inspection and this results in a diminished value, we may reduce the amount of the refund accordingly, as permitted under applicable law.

Unless otherwise agreed or required by applicable law, customers are responsible for the cost of returning the goods.

We recommend using a tracked shipping service, as you remain responsible for the goods until they are received by us.

The right of withdrawal does not apply to goods that are exempt under applicable EU consumer protection laws, including, where applicable:

  • goods made to the customer's specifications or clearly personalized;
  • sealed goods that are not suitable for return due to health protection or hygiene reasons once unsealed;
  • other products exempt from the right of withdrawal under applicable law.

If you have any other questions, please contact us at support@fretta.com.